We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a refund, unless goods are damaged, your item must be in the same condition that you received it, including , tags, or stickers, and in its original packaging and not used for Scentwork.
To start a return, you can contact us at kate@thesniffershop.co.uk Please note that returns will need to be sent to the following address: The Sniffer Shop, The Cottage, Beanwood Farm, Shorthill Road, Westerleigh, BS37 8QN. Or you can log into your account HERE
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. When goods have been received at The Sniffer Shop and inspected, your refund will be issued.
You can always contact us for any return question at kate@thesniffershop.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalised items),
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
