Shipping policy

Shipping & Dispatch Information

Delivery Coverage

We deliver to all parts of the United Kingdom and also ship internationally.
Please see the International Shipping section below for further details.

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Dispatch Times

Many of our products are made and assembled in our UK workshop, either in small batches or to order. This allows us to focus on quality, thoughtful design, and durability.

• Most of our orders are despatched within 2–3 working days

• Some handmade or workshop-intensive items may take longer to prepare

• Where this applies, estimated lead times are stated on the product description

During busy periods, dispatch times may be slightly longer.

If you need an item by a specific date or urgently, please email us before ordering and we’ll let you know what’s realistically possible.

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UK Delivery

We offer a flat-rate delivery service across the UK. Parcels are normally sent using Royal mail and Parcel force tracked services selected according to the size and nature of the items, other appropriate couriers may be used when required.

Delivery costs:

• Small packages (up to 0.5kg): £3.99

• Medium parcels (over 0.5kg but under 5kg) : £4.99

• Large parcels  (over 5kg ): £6.50

Standard delivery times are typically 2–4 working days from dispatch using either 48 hour Tracked Royal Mail, or Parcelforce for larger items.

Please note that deliveries to certain postcodes, including Northern Ireland, Ireland the Highlands, and islands, may take longer than mainland UK deliveries.

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Tracking & Delivery

Once your order has been dispatched, delivery timing and tracking updates are emailed to you - please keep an eye on your inbox for tracking details.

Occasionally, tracking information may not update in real time - this does not affect the delivery itself and usually sorts itself out!

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Returns

If you wish to return an item purchased from The Sniffer Shop, goods must be unused and returned in their original packaging.

Scentwork containers must not have contained any odour.

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving your items.

If an item is faulty or damaged, please email  with details  and a photo of your parcel / items as soon as possible so we can resolve the issue. This does not affect your statutory rights.

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International Shipping

We offer international shipping to selected countries.
If your country is not currently listed, please email us and we’ll do our best to provide a quote.

• International shipping is charged at a flat rate for most orders

• Heavier or specialist items may require a different courier or incur additional costs

• Any additional charges will be confirmed before dispatch

Please note that customs duties or taxes may apply in the destination country and are the responsibility of the recipient.