Shipping & Dispatch Information
Delivery Coverage
We deliver to all parts of the United Kingdom and also ship internationally.
Please see the International Shipping section below for further details.
Dispatch Times
Many of our products are made and assembled in our UK workshop, either in small batches or to order. This allows us to focus on quality, thoughtful design, and durability.
Most of our orders are despatched within 2–3 working days
Some handmade or workshop-intensive items may take longer to prepare
Where this applies, estimated lead times are stated on the product description
During busy periods, dispatch times may be slightly longer.
If you need an item by a specific date or urgently, please email us before ordering and we’ll let you know what’s realistically possible.
UK Delivery
We offer a flat-rate delivery service across the UK. Parcels are normally sent using Royal mail and Parcel force tracked services selected according to the size and nature of the items, other appropriate couriers may be used when required.
Delivery costs:
Small packages (up to 0.5kg): £3.99
Medium parcels (over 0.5kg but under 5kg) : £4.99
Large parcels (over 5kg ): £6.50
Standard delivery times are typically 2–4 working days from dispatch using either 48 hour Tracked Royal Mail, or Parcelforce for larger items.
Please note that deliveries to certain postcodes, including Northern Ireland, Ireland the Highlands, and islands, may take longer than mainland UK deliveries.
Tracking & Delivery
Once your order has been dispatched, delivery timing and tracking updates are emailed to you - please keep an eye on your inbox for tracking details.
Occasionally, tracking information may not update in real time - this does not affect the delivery itself and usually sorts itself out!
Returns
We hope you love your order, but if something is not quite right, please email us before sending anything back.
Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving your items. Once you have told us you wish to cancel, you then have a further 14 days to return the goods.
Returned items must be unused, clean, complete and suitable for resale. Scentwork containers must not have contained any odour. Please return items with their original packaging where possible.
Customers are responsible for return postage for change-of-mind returns, unless the item is faulty, damaged or incorrect. We recommend using a tracked postal service, as we cannot refund returned items that do not arrive back with us.
Once your return has arrived and been checked, we will process your refund. Refunds are usually made to the original payment method.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order separately.
If an item is faulty, damaged or incorrect, please email us as soon as possible with your order number, details of the issue and a clear photo of the parcel and/or item so we can resolve it for you.
This does not affect your statutory rights.
International Shipping
We offer international shipping to selected countries.- Note that customs charges are the responsibility of the recipient
If your country is not currently listed, please email us and we’ll do our best to provide a quote.
International shipping is charged at a flat rate for most orders
Heavier or specialist items may require a different courier or incur additional costs
Any additional charges will be confirmed before dispatch
