Delivery Coverage
We deliver to all parts of the United Kingdom. Delivery costs are calculated based on the weight and size of your order.
Dispatch Times
In-stock items are dispatched within 1 working day of receiving full payment.
For handmade products from our workshop, processing may take up to 3 working days before dispatch. If your order is urgent, please email kate@thesniffershop.co.uk, and we will do our utmost to meet your timescales.
Free Delivery
Enjoy FREE delivery on all orders over £60.
We offer a flat-rate delivery service across the UK, with parcels shipped via trusted couriers such as FedEx or Evri. Delivery timescales for standard shipping are typically 2-4 working days.
Small packages (up to 0.5kg): £3.50
Medium and large packages (over 0.5kg): £4.95
Please note: Deliveries to certain postcodes, including Northern Ireland, the Highlands, and islands, may take longer than the standard delivery times.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a refund, unless goods are damaged, your item must be in the same condition that you received it, including , tags, or stickers, and in its original packaging and not used for Scentwork.
To start a return, you can contact us at kate@thesniffershop.co.uk Please note that returns will need to be sent to the following address: The Sniffer Shop, The Cottage, Beanwood Farm, Shorthill Road, Westerleigh, BS37 8QN. Or you can log into your account HERE
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. When goods have been received at The Sniffer Shop and inspected, your refund will be issued.
You can always contact us for any return question at kate@thesniffershop.co.uk
